Grievance/Complaint Procedures

It is our policy to assist residents, their representatives, other interested family members, or advocates in filing grievances or complaints when such requests are made.

Contact information for the Grievance Officer:

Cristina Tarbox, LNHA

Meadows Nursing and Rehabilitation Center, 4 East Center Hill Road

Dallas, Pa. 18612

Email:GrievanceOfficer@Meadowsnrc.com

Phone (570)675-8600,ext 102

 

Our procedure is outlined below:

  • Any employee who receives a complaint will immediately attempt to resolve the issue within their role and authority. If the issue cannot be resolved in real time, the employee will share the concern with their supervisor and the facility Grievance Official.
  • If the issue is unresolved, complete a Grievance/Concern Report. Those forms can be found in the pocket folder next to the box located outside of the dining room or may be obtained from the nurses station or Social Services
  • If you wish to file anonymously, do not sign the form before submission.
  • Give completed form to a Social Service representative, Director of Nursing, Assistant Director of Nursing, Nursing Supervisor, or Charge Nurse. You may also place it in the box located alongside of the blank forms.
  • Within five (5) working days of the date, you filed the report: you will be informed orally of the results of the investigation.

Note: Complaints of abuse, harassment, or mistreatment will be immediately investigated and you will receive an oral report of the findings, recommendations, and/or corrective action within four (4) working days of the filing of the report.

4/2024

 

 

 

            

 

 

 

  

Cristina Tarbox, LNHA

Cristina Tarbox, LNHA, MHA, MPS

Licensed Nursing Home Administrator